Doing occasionally technical support, I have heard so many times:
“I cannot do this, I cannot do that…”
And then, most of the time comes a request that has nothing to do with technical support…
Like:
“I don’t understand why something is not working like it should…”
The problem here is not the “something”, it’s the “I don’t understand”…
That’s what I would like to answer:
“You can do anything, if you know how”